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About Us This web site is owned and operated by Studio Prints (Frome) Limited who are completely dedicated to your total satisfaction.

If you have any suggestions, questions or comments please do not hesitate to contact us.

Studio Prints Limited
23 Westway Precinct
Frome
Somerset
BA11 1BS

Tel: 01373 464528
E-mail: mark@studioprints.co.uk

VAT Registration Number: GB 398868068
Company Registration Number: 4679418
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from outside of the United Kingdom your card company will convert the transaction to your currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Below are the different delivery methods that we offer:

Standard UK Delivery - £10.00 * Free Delivery on orders over £150.00

We ship all UK orders on a next day signed for courier service, we aim to ship all orders within 2 working days. Upon dispatch we will e-mail you tracking information for your purchase.

Please be aware that additional delivery charges apply for an address in the Scottish Highlands, Channel Islands, Isle of Man and Ireland.

International Delivery

All international items are dispatched using either Airsure, or International Signed For. You will usually receive your item within 10 working days. Fees are calculated at the checkout dependant on size, weight and destination.

We require a signature for all packages that we send out. If you are not at home in the day, we recommend getting your order delivered to a work address. If you are not in when a delivery is attempted, the parcel will be taken to your nearest postal sorting depot. A card will be left with instructions on how to retrieve it.

We are not responsible for any customs duties, taxes or levies on international orders. We do not expect there to be any additional charges for international orders but we recommend that you check with your local customs officials or post office for further information.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Delivery Schedule We deliver your order from stock. We will normally send your order to you within three business days. International orders are generally received in under fourteen days.

You must inform us within two working days of receipt if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders All orders are delivered from Stock.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Security

Our online card payments are processed through Actinic Payments who use state of the art security tools and techniques, some proprietary and many using common security standards, all provide full protection for both merchants and shoppers alike.

The key standard for security is the Payment Card Industry Data Security Standard (PCI DSS). Actinic Payments, powered by Creditcall, is fully level one PCI DSS compliant, the highest level. This means that Actinic Payments uses strong encryption and digital signatures to make sure that all sensitive information is protected throughout. All computer systems are secured by firewalls and are in secure locations with restricted access.



Guarantee
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Reaching Us
Studio Prints Limited
23 Westway Precinct
Frome
Somerset
BA11 1BS

Tel: 01373 464528
E-mail: mark@studioprints.co.uk
Privacy Policy Studio Prints (Frome) LTD do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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